Refund & Cancellation Policy

How fees, cancellations, and lapses work

Joining fee

The R50 once-off joining fee is non-refundable once your application is approved and the fee is paid. It covers the cost of processing and onboarding new members.

Monthly membership fee

The R50 membership fee is billed monthly in advance. Each payment covers that month's membership — it is non-refundable once charged, including for partial months.

Cancelling your membership

You can cancel at any time by messaging us on WhatsApp. Cancellation stops future monthly billing — your access continues until the end of the period you've already paid for, then ends. No partial refund is given for the remainder of a billing period.

Lapsed membership

If a monthly payment fails and isn't resolved, your membership is marked lapsed and access is paused. Rejoining after a lapse means submitting a new application — it isn't automatic.

Failed or disputed payments

If you believe you've been charged in error, contact us via WhatsApp at +27 83 237 4344 within 14 days of the charge and we'll look into it.